Refund Policy

1. Who processes payments and refunds

All iSweepy purchases are processed by Paddle, our Merchant of Record. Paddle is the legal seller of the product, issues your invoice, and executes refunds back to your original payment method. iSweepy reviews and approves refund requests together with Paddle.

2. The 14-day guarantee

If you're not satisfied with a Pro subscription or a Lifetime purchase, contact us within 14 days of the purchase date and we will refund it in full. We may ask what didn't work for you — that feedback helps us improve — but answering is optional and never a condition of the refund.

3. How to request a refund

Two ways, whichever is easier:

• Email login@isweepy.com with the email address you purchased with. We'll handle the rest with Paddle.
• Reply to your Paddle receipt email or use the link in it — refund requests submitted directly to Paddle reach us too.

4. Subscriptions and renewals

You can cancel a Pro subscription at any time; Pro features stay active until the end of the period you paid for, and no further charges occur. If a renewal charge goes through and you contact us within 14 days of that renewal without having meaningfully used Pro since, we will refund the renewal.

5. When we may decline

We reserve the right to decline refunds that show a pattern of abuse — for example repeatedly purchasing and refunding, or requests made long after the window. Statutory rights are never affected by this.

6. Your statutory rights

Nothing here limits rights you hold under mandatory consumer law in your country — including EU/UK 14-day withdrawal rights and rights under Turkish distance-sales regulations. Where local law grants you more than this policy, local law wins.

7. How long it takes

Once approved, Paddle issues the refund immediately. Depending on your bank or card provider, the money typically appears within 5–10 business days.